PACIFIC BLUE CROSS has selected CANPRO HRservice’s ConfidenceLine™  as its authorized external service provider for the purpose of reporting unethical conduct or any abuse of public trust. This service is available to all stakeholders of PACIFIC BLUE CROSS.

The ConfidenceLine™ e-Web reporting system offers a secure, state of the art, web reporting communications process that allows for direct and confidential communication between you and PACIFIC BLUE CROSS.

To submit a report, simply press the "Continue" button at the bottom of the log-in screen. The system will provide you with a User Name and Password for the purpose of receiving communication from PACIFIC BLUE CROSS and/or to update information to your file. Once you have entered the ConfidenceLine™ e-Web application some preliminary instructions will be provided, please read these carefully. You will find a series of screens that include questions and information particular to your concern. You may skip over questions that do not apply, and at the end of the process you will be given an opportunity to edit the final report before it is sent by you and received by the Designate at PACIFIC BLUE CROSS.

Please be advised that use of the "Back" button will result in loss of information that has been entered. You will be given an opportunity at the end of the program to edit any information that has been entered. Please make any changes at that time.

For security purposes, there is a twenty minute inactivity time limit built in to this web application. If there is a period of inactivity for more than twenty minutes, the system will cancel your access to the program. Should this occur, please start the process from the beginning.

Once you are completely satisfied with your report, you will be asked to press a "Send Report" button that will send your confidential electronic report to the approved Designates at PACIFIC BLUE CROSS.

The Designates who are responsible for receiving and managing your report, are provided below. Should any of the Designates listed be involved in your issue or concern, please contact our 1-800 service [1-800-661-9675] to file your report. Our call centre processes will ensure that the report is not forwarded to any individuals who may be implicated.

Remember to write down the User Name and Password provided so you can log back in to obtain an update or reply to your submission.

If you would like to see PACIFIC BLUE CROSS’ response to your submission, simply log back into this website www.pbc-ethics.com and enter your User Name and Password. You will be given an opportunity to update the file by entering communication directly over the internet that will be reviewed by the Designate. Type your message in the "New Notes" box and press the "Send" button. An email alert will be sent by the program to the PACIFIC BLUE CROSS Designate[s] who will log in and see your comments.

An alternate way to submit a report is to call our ConfidenceLine™ 1-800 service at 1-800-661-9675. Our Call Agents are available 24 hours a day to assist you. You may also call us at 1-800-661-9675 if you have any questions regarding our service.

More information about fraud and abuse prevention can be found on the Pacific Blue Cross website.

PACIFIC BLUE CROSS DESIGNATES - The following individuals are responsible for the receipt and management of your report:

DAVID CRUMPTON – Director, Compliance

RAYMOND CHAN – Manager, Audit Services